Terms of Service

01 The service

Tatvanow is a business intelligence service that connects to your accounting, spreadsheet, ERP, CRM and database systems, answers questions about that data in plain language, and provides dashboards, metric definitions, alerts, sharing and data health checks. These terms apply to every workspace, on every plan, including the free plan.

02 Your workspace and account

• The person who creates a workspace is its first administrator and accepts these terms on behalf of their business.
• Administrators are responsible for who is invited, what roles they hold and what data each person can see.
• Keep login credentials confidential. Tell us promptly if you believe an account has been misused.

03 Your data stays yours

You keep all rights to the business data you connect. You give us permission to process it only to provide the service to your workspace. You confirm that you are entitled to connect the data and to share it with the people you invite.

04 AI answers and your decisions

Ask Tatva produces answers using automated analysis. Every answer shows its data sources and calculation so it can be checked. Answers may be incomplete or wrong if the underlying data is incomplete, the question is ambiguous, or a metric definition does not match your intent.

Tatvanow reports numbers. It does not provide accounting, tax, legal or investment advice. Business, tax and financial decisions, and any filings made with authorities, remain your responsibility.

05 Acceptable use

• Do not use the service to process data you have no right to use.
• Do not attempt to access another workspace, bypass permissions or probe the service for weaknesses without written permission.
• Do not use alerts or WhatsApp delivery to send messages to people who have not agreed to receive them.
• Do not resell the service or use it to build a competing product.

06 Plans, limits and fees

Plans are priced per user per month, with the data source, dashboard, user and message limits shown on the Our Plans page. Paid plans are billed in advance, monthly or yearly. Prices exclude applicable taxes. If usage goes above a plan limit, we will ask you to upgrade or reduce usage before restricting anything.

07 Trials and the free plan

Paid plans may start with a 14-day trial. If no paid plan is chosen when the trial ends, the workspace moves to the free plan and data above the free limits becomes read-only for 30 days before it is removed.

08 Availability and support

We aim for the service to be available 99.5% of each month, excluding announced maintenance. Connector syncs depend on your source systems being reachable; for example, the Tally connector reads only while Tally is running.

09 Ending the service

You can close your workspace at any time. We may suspend a workspace for unpaid fees after notice, or immediately for serious misuse. After closure you have 30 days to export dashboards and saved answers before data is deleted.

10 Liability

The service is provided with reasonable skill and care. To the extent permitted by law, our total liability for any claim is limited to the fees paid for the workspace in the 12 months before the claim, and we are not liable for indirect losses, lost profits or decisions made on the basis of answers.

11 Governing law

These terms are governed by the laws of India, and the competent courts in India have jurisdiction over any dispute.